IT support – top tips
When you think you need IT support for your home or your business, these quick tips could help you to fix the problem yourself.
A good IT support services company knows that many simple problems can be solved by the user without the need for a callout, or even a phone call. It’s when there’s something really wrong with your system, you experience a crash, or you need new systems loading onto your computer or your server that you need to talk to the experts, but for straightforward problems, following these basic steps can help. If you go through these tips and your PC or your system still isn’t behaving properly, give us a call.
• Check your connections – computer failures are down to a loose connection. If your PC, printer or screen fails to come on, first make sure that all the leads are properly connected and that everything is plugged into a mains switch that is switching on. Even a connection that looks like it’s properly plugged in may just have come loose, so take the time to check everything before you call for IT support.
• Reboot your computer – in many cases where the computer freezes, simply rebooting the computer will sort things out. The easiest way to do this is by clicking on the Start menu at the bottom left of your screen and the clicking on Shut Down. You will then see a window that has options, including Restart. By selecting Restart and clicking OK, you are asking your computer to shut itself down and then automatically start up again. This should sort out your problems, and many applications will also save a copy of the work you were doing before your computer froze.
• Get virus protection – a virus is a programme which infects your computer and can do a great deal of damage to the information you store on your machine. The best way to prevent a virus attack is to install virus protection. Your IT support company can recommend the best anti-virus software for you or your business and help you to install it.
• Remove unwanted software – if your computer is running slowly, it could be because you have too many programmes or files on your hard drive. You can clear these up quite easily by removing any programmes that you don’t use any more and deleting files that you no longer need. If you want a thorough clean up of your system, or an upgrade to give you more memory and a faster processing speed, just ask us.
For a completely new approach to IT support, contact IT Bug. It’s a pay-as-you-go way to get the IT support you need. Just pre-purchase credits of 1 hour IT support and give us a call when you need us. Any un-used time is held on credit so if, for example, you’ve purchased 2 hours’ support but your job only takes an hour and a half, you can carry your extra half hour over to the next job. Online, email and phone support are available for home and business – all you need to do is sign up today or call us on 0845 33 11 35 7.
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